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GOMONROVIA BY MONROVIA TRANSIT
What is Monrovia Transit?
Monrovia Transit is GoMonrovia’s transportation option for seniors (age 62+) and passengers with disabilities. This is to ensure that those who need Americans with Disabilities Act (ADA) -accessible vehicles are able to reserve them. Each shuttle van is clearly marked with the Monrovia Transit logo and features an ADA-approved wheelchair lift. Our shuttles do not follow a fixed route or schedule. Similar to an airport shuttle, passengers may share a ride with other passengers and make a few stops before reaching their destination.
All eligible first-time passengers wishing to use this service will need to complete a short, one-time application to register.
Click here to download the GoMonrovia – Monrovia Transit application.
Contact: Sophia Sousa at (626) 932-5512, gomonrovia@ci.monrovia.ca.us, or ssousa@ci.monrovia.ca.us
As of July 1, 2023! Monrovia Transit on Lyft AND New Hours of Operation!
As of July 1, 2023, Monrovia Transit is available on the Lyft platform! In addition to calling the dedicated Monrovia Transit phone number (626)-358-3538, passengers can use their smartphones to book and pay for a ride on Monrovia Transit through the Lyft app, offering the community more ways to book a ride.
Additionally, Monrovia Transit is implementing a pilot program* that expands the hours of operation to 24 hours, 7 days a week service, including federal holidays. This will help the City determine the community’s transportation needs, providing the information necessary to offer a premier-quality service.
View the October 2023 presentation on the program expansion in English or Spanish:
Click the link below to find out how to use Monrovia Transit on the Lyft platform.
Instructions for Using Monrovia Transit on Lyft
*Please note that hours of service are subject to change in the future.
Eligibility
For passengers with disabilities
- Passenger must be 18 years or older, or accompanied by an adult.
- Passenger must have a disability and provide current proof of disability eligibility.
For senior passengers
- Passenger must provide a government-issued ID demonstrating they are 62 years of age or older.
Registration
Please complete the one-page application, sign the waiver, and return to the Department of Public Works (600 S. Mountain Avenue, Monrovia, CA 91016) with documentation showing eligibility. The application document lists examples of eligibility documentation.
Submit application and eligibility documentation by:
- Returning application documents to Public Works at 600 S. Mountain Avenue, Monrovia, CA 91016.
- Scanning and emailing application documents to gomonrovia@ci.monrovia.ca.us.
- Mailing application documents to Public Works at 600 S. Mountain Avenue, Monrovia, CA 91016.
Fare
- Monrovia Transit rides cost $0.50 each way.
- Passengers’ aides (must be age 16+) and children under age 2 ride for free.
- Passengers must pay with exact change at the time of boarding.
- Passengers who book a ride with Lyft do not need to pay at the time of boarding. Their fare will be deducted automatically from the method of payment linked to their Lyft account.
Hours of Operation
- 24 hours, 7 days a week service, including federal holidays.
- These new service hours began on July 1, 2023 as part of a pilot program* to help determine the transportation needs of Monrovia Transit riders.
*Please note that hours of service are subject to change in the future.
Service Area
Our service area includes the Cities of Monrovia and Bradbury, unincorporated parts of Los Angeles County adjacent to Monrovia and Bradbury, and Target in Duarte (a designated transfer point to Duarte Transit). We’ll also take passengers to medical appointments at physician’s offices within three miles of the City’s limits, including City of Hope.
Click the link below to view a list of our pre-approved medical locations and map of the Monrovia Transit service area.
List of Approved Medical Locations and Monrovia Transit Service Area Map
Reservation Policy
By Phone
Passengers can make reservations by calling the dedicated Monrovia Transit number (626) 358-3538. Passengers can book rides to medical appointments up to one month in advance and all other rides up to 24 hours in advance. Alternatively, passengers can request same-day rides depending on service availability. We appreciate your understanding and flexibility as we continue working to enhance this service.
In an effort to increase the availability of rides for all passengers, standing reservations will be limited to medical appointments only.
Through the Lyft App
When requesting a ride on Monrovia Transit through Lyft, passengers will not be able to schedule rides in advance. Lyft only offers on-demand service for Monrovia Transit.
How Do I Schedule A Trip?
By Phone
Call (626) 358-3538 and provide the operator the following information:
- Your name and telephone number.
- Your pick-up time and location.
- Your drop-off time and location.
- Your return trip time and location.
- Any special needs you may have (e.g. you’re accompanied by an aide or you’re in a wheelchair).
If you need to cancel, please be courteous of other passengers and call (626) 358-3538.
Through the Lyft App
- Open the Lyft app and input your desired location.
- Make sure your start and end destinations are within the Monrovia Transit service area.
- If you are a registered Monrovia Transit rider, you will automatically see an option for Monrovia Transit, listed as “Mon Transit”. Select that option, and Lyft will dispatch a Monrovia Transit vehicle your way!
Click the link below for detailed instructions with pictures.
Instructions for Using Monrovia Transit on Lyft
Questions?
If you have any questions, please contact Sophia Sousa, Management Analyst, at (626) 932-5512 or send her an email at gomonrovia.ci.monrovia.ca.us or ssousa@ci.monrovia.ca.us.
FAQ’s
Who can ride Monrovia Transit?
- Senior passengers (62+) are able to book rides through Monrovia Transit. Monrovia Transit abides by Metro’s guidelines for senior qualifications.
- Passengers with disabilities. All passengers must be 18 years or older OR accompanied by an adult.
What documents count as proof of eligibility or senior rider?
- Disability Eligibility – DMV Disabled Person ID, Disabled Veterans Identification Card, Proof of Social Security Insurance/Social Security Disability Insurance Benefits, LA County Access Card, or Letter from Medical Professional recommending the use of ADA accessible vehicle
- Senior Rider – Government-issued ID indicating the holder is 62 years of age or older.
How do I get approved for Monrovia Transit?
- Free one-time application process. Applications must be completed and approved.
- Complete an application and submit proper documentation to Sophia Sousa at Public Works; you may call her at (626) 932-5512 or email at gomonrovia.ci.monrovia.ca.us or ssousa@ci.monrovia.ca.us.
- A staff member will review the application and determine eligibility.
- Once approved, a staff member will contact the applicant and add them to the approved rider list.
I thought Monrovia Transit was the City’s dial-a-ride program. Is that going to end because of the ride-hailing service on Lyft?
- No! Monrovia Transit will continue to offer on-demand transportation services with wheelchair-accessible vehicles to passengers with disabilities within the City of Monrovia. Moving forward, passengers will have two ways to request a ride on Monrovia Transit:
o By calling (626) 358-3538; or
o Through the Lyft app. - With this change, the City of Monrovia will be able to accommodate rides on Monrovia Transit at any time, on any day – 24 hours a day, 7 days a week, 365 days a year.
I am already an approved Monrovia Transit rider. Do I need to submit an additional application in order to request rides on Monrovia Transit through Lyft?
- No! You will not need to submit a new application; however, you will need to make sure the contact number we have on file is the same number as the cellphone number used to create your Lyft account. If this is not the case, or if you are unsure, call us! We will verify and/or update your contact number for you.
BUS LINES
Need to catch the bus? We’ll get you headed in the right direction
Buses in our area are operated by Foothill Transit.
Foothill Transit Line 270
North / South via Primrose Avenue / Myrtle Avenue / Peck Road
Line 270 serves Monrovia, Irwindale, and El Monte. Destinations include Old Town Monrovia, Station Square, Peck Road Park, Norwood Library, and the Rio Hondo Bike Path.
Foothill Transit Line 187
East / West via Huntington Drive
Line 187 serves Pasadena, Arcadia, Duarte, and Azusa. Visit one of the many popular destinations located along line 187 such as Citrus College, Duarte Bike Trail, Old Town Monrovia, Westfield Santa Anita, Pasadena City College, Old Town Pasadena and Pasadena Museum of California Art.
FOOTHILL TRANSIT TIPS FOR TRANSFERS
Transferring to Other Agencies
- Transfers between LA County agencies are exclusively on TAP. You must first load Stored Value on your TAP card to transfer between TAP-participating transit agencies. Pay with TAP when you board, then tap again when you transfer to another agency. Your transfer fare will be deducted automatically from your Stored Value. Transfers for adults and students are $0.50 and transfers for seniors, persons with disabilities, and Medicare discounts are $0.25.
- For unlimited rides on Foothill Transit with one low price, consider purchasing a Day Pass. Review transfer policies for other agencies to identify any upcharges. Click here to learn more.
Transferring to Metro Rail at the Monrovia Station
- Gates at Metro Rail stations only accept TAP transfers.
- Single-use paper TAP transfers for the Metro A Line are available on Lines 187 and 690 for customers paying cash and connecting to the Metro Rail.
- Single use TAP transfers are not valid on any bus. To request a single use TAP Transfer, ask the bus operator for a “rail transfer.” Unlike the regular TAP card, the single-use TAP transfer cannot be reloaded or reused.
Metro
Now that the Metro Regional Connector is open, Monrovia’s Metro Station lets you access and travel on the A-Line (formerly Gold Line) through Downtown Los Angeles (including Union Station for transfers), all the way to Long Beach, and along the San Gabriel Valley out to Azusa.
Monrovia Station -1651 S. Primrose Avenue
Visit Metro’s website for maps, timetables, and to plan your trip.
Station amenities include:
- On-site parking -350 spaces
- $3 / day parking fee applies
- Purchase a Metro parking permit
- 3 Electric Vehicle (EV) Charging Stalls
- 20 Bike Rack Spaces
- 24 Bike Lockers
New to taking Metro?
Visit Metro’s Frequently Asked Questions page to learn more.
Learn about TAP Cards and how to purchase/reload them.
You can order reduced fare passes for Senior, Disabled/Medicare, College/Vocational, and Students K-12 by visiting the Monrovia Community Center at 119 W. Palm Avenue. For questions, call (626) 256-8246.
